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A gateway to traditional digital channels

myINTERACT transforms the way industry communicates with healthcare professionals, making it easier for them to access support when they need it by providing a single consolidated gateway to content and other industry websites/HCP portals via a single myINTERACT login.

To streamline access to industry portals further, myINTERACT offers two solutions to automate the login process for healthcare professionals (HCPs):

1. Auto-login feature

A cost effective seamless user experience which allows the user to simply open an asset in myINTERACT and have the application automate the login process for industry websites.

How it works

Initially the user:

  • Taps on an asset on myINTERACT wall, a URL for the respective websites loads with a login prompt and tapping on a button to invoke a login UI

  • UI then prompts the user for the credentials on the device, since saved credentials do not currently exist

  • User enters credentials and taps OK to login

On each subsequent time the user:

  • Taps on the asset on myINTERACT wall which opens the asset and short time later, the user is able to see the logged in website

In the background, myINTERACT follows a "scripted set of instructions" filling in the credentials in the appropriate text boxes and tapping on the relevant button to fully automate the login process for the user, saving them from having to do this repeatedly.

2. Single Sign-On (SSO)

Single Sign-On (SSO) is an authentication method that allows users to access multiple applications or systems using a single set of login credentials. Instead of having separate usernames and passwords for site, users authenticate themselves once and gain access to multiple resources without needing to re-enter their credentials.

How it works

A central identity provider (IdP) manages user authentication and stores user identity information. When a user attempts to access a protected resource or application, the resource contacts the IdP to verify the user's identity. The IdP then sends a response indicating whether the user is authenticated or not. If the user is authenticated, the resource grants access without requiring the user to provide additional credentials.

SSO can be implemented using various protocols and technologies, such as Security Assertion Markup Language (SAML), OpenID Connect (OIDC), or OAuth. These protocols facilitate the exchange of authentication and authorisation information between the IdP and the applications or services.

Which solution is best for our organisation?



Auto-login feature

  • ​Cost effective

  • Relatively quick to implement

  • ​Unavailable for MyINTERACT desktop

  • Does not support sites with captcha as part of login process

  • Potential to stop working when websites change the authentication process

Single Sign On

  • ​Seamless integration experience across all platforms

  • Increased security with centralised authentication

  • ​Can be costly and timely to implement and maintain

If you are interested in learning more, please contact your Account Manager or email us at


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