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Frequently asked questions

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  • How do I register?
    myINTERACT is accessible on all devices - desktop, tablet and mobile. Once you create an account you can use the same login details on all devices. To create an account on your desktop, tablet or mobile click here.
  • How do I reset my password?
    Ensure you are logged out of myINTERACT on all devices. You can reset your password via this link. Once you have done so, you will be able to log back into your account. If you are still experiencing problems, reach out to
  • How do I access myINTERACT?
    myINTERACT can be accessed on all devices. To access myINTERACT desktop click here. Alternatively, copy and paste the following web address: To access myINTERACT on your mobile or tablet, you will first need to download the app and login. To download or open the app click here.
  • How do I access Shared Asset Manager (SAM)?
    Our Shared Asset Manager (SAM) can be access on any web browser on your desktop. To access SAM click here. Alternatively, copy and paste the following web address: It's a good idea to bookmark the SAM webpage for quick and easy access.
  • How can I stay up to date with latest news and updates?
    You can subscribe to our newsletter list to receive emails on latest news, feature updates and more. To subscribe click here.
  • What is an access code?
    myINTERACT follows a top-down model, which means content providers manage what content is accessible and to who. There are various ways content providers can connect users to their wall - most commonly via access codes. An access code is a unique set of characters which are assigned to specific teams on a specific connection wall or event wall. Once this unique code is submitted, the end-user will receive an invite in their list of connections/events. Once approved they will gain access to the content specifically assigned to this code.
  • How do I use an access code?
    To use an access code, load the myINTERACT app. On the homepage you will see an orange plus '+' button on the main tool bar. 1. Select the '+' button 2. Select enter access code 3. Enter access code provided by your content provider 4. You will receive an invitation in your list of connections or events 5. Approve invitation 6. You can then access content once selecting this connection and viewing their wall.
  • I can't find an access code
    myINTERACT follows a top-down model, in which content providers manage what content is accessible and to who. If you have downloaded myINTERACT to connect to content from a specific provider please get in touch with them to find out how to access their wall. If you are still having trouble, please contact us here.
  • How do I create my own content wall?
    Creating your own content wall is simple and takes a matter of days. Before you get started you will need to arrange a kick-off session with one of our product specialists. We will help you set up your wall and provide a quick train session then you will be on your way! To arrange a meeting with our product specialists fill out the enquiry form.
  • Are administrators the only ones who can upload content?
    This is the default setting, however you can assign upload rights to other users. Please contact us with the users, and which libraries you wish to grant upload rights to, and we are able to assign in the platform.
  • Will I begin to receive (unwanted) communication from industry?
    Each user controls the connections they engage with and the content they receive so myINTERACT always remains a personalised and tailored environment for their specific requirements. To manage your notification settings: 1. Open myINTERACT app 2. Select 'Me' icon on the main toolbar 3. Select 'view profile' 4. Select 'Subscriptions' 5. Untick subscription boxes Note: you can change these settings at any time.
  • How much does myINTERACT cost?
    myINTERACT works with various types of organisations across the healthcare landscape - each with unique needs and use cases. We’ve found that custom pricing is the best way to effectively serve such a diverse customer base. Pricing varies based on a number of factors: - How you want to use myINTERACT - internal use, hospital departments, events or healthcare professional engagement - How many administrators required - Which specialty you are focusing on - Features and level of customisation required myINTERACT is free for end-users (healthcare professionals and patients). Some healthcare associations, societies and hospital departments are eligible for free use of software. To find out if your organisation is eligible contact or fill out our enquiry form here.
  • Is myINTERACT secure?
    Privacy and security are fundamental to myINTERACT and are adhered to in every element of the platform. All data and information abide to global healthcare standards. To learn more about our Privacy Policy click here. To learn more about our Customer Terms & Conditions click here.

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