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SAM Reporting Issue | Update

Posted by admin in myINTERACT, SAM | 0 comments

On 7th September 2018 an issue was identified that reports generated from SAM were omitting page level data for PDFs in Smart Libraries when viewed on iOS devices.

The following reports were impacted:

  • #55. Detail – Page Level Usage by File
  • #56. Detail – Daily Page Level Usage by File and User
  • #57. Detail – Raw data dump by Smart Library

An update has been released to the App Store today to rectify this.

The impacted time period is from 11 August to 19 September 2018 so please consider this when generating the reports listed above. Please note that usage at a page level on iOS devices will not be tracked until users update to the latest version of myINTERACT so please encourage your teams and customers to visit the App Store today.

We apologise for any inconvenience caused.

For more information please email or contact your Account Manager directly on 1300 77 82 84

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