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nextINTERACT Release Note

Posted by Interact Technology in News, nextINTERACT | 0 comments

14.11.18

A new version of nextINTERACT is now available on the App Store (v4.8.5)
Updates Include:

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nextINTERACT Technical Issue

Posted by admin in News, nextINTERACT | 0 comments

A technical issue has been identified which causes the nextINTERACT app to terminate when installing assets with a large file size. The app is exceeding memory limits and consequently terminated by the operating system.

We are currently working on a fix and a new version of nextINTERACT will be submitted to the app store in the coming days.

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Scheduled Updates

Posted by admin in News, SAM | 0 comments

On Sunday 21st October at 07:00 (UTC+11), a software update will be applied to Shared Asset Manager (SAM). We anticipate that this update will take approximately 60 minutes to complete.

During this time SAM will be unavailable.  There will be minimal impact to nextINTERACT and myINTERACT:

  • Updates to assets will be temporarily unavailable
  • Data for any SmartForms and Sample Tracker submitted will be saved locally on the device until SAM is back online
  • myINTERACT Desktop will be temporarily unavailable
  • QR Codes and Passcodes will be temporarily inactive

Once the maintenance activities are completed all services will resume as normal.

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SAM Reporting Issue | Update

Posted by admin in myINTERACT, SAM | 0 comments

On 7th September 2018 an issue was identified that reports generated from SAM were omitting page level data for PDFs in Smart Libraries when viewed on iOS devices.

The following reports were impacted:

  • #55. Detail – Page Level Usage by File
  • #56. Detail – Daily Page Level Usage by File and User
  • #57. Detail – Raw data dump by Smart Library

An update has been released to the App Store today to rectify this.

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myINTERACT Release Note | iOS

Posted by admin in myINTERACT | 0 comments

24.09.18

A new version of myINTERACT is now available on the App Store (v4.8.4).

This update was released to address the reporting issue identified on 7 September 2018 where page level tracking on PDFs was not being recorded on iOS devices.

Please visit the App Store to ensure you have the latest version of myINTERACT so all usage is accurately recorded.

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myINTERACT Release Note

Posted by admin in myINTERACT, SAM | 0 comments

A new version of myINTERACT is now available on Google Play (v1.6.5).

Updates includes minor bug fixes to improve the user experience.

Please visit Google Play to ensure you have the latest version of myINTERACT.

For more information please email support@interact.technology or contact your Account Manager directly on 1300 77 82 84

SAM Reporting Issue

Posted by admin in myINTERACT, SAM | 0 comments

An issue has been identified that is not reporting accurate page level data for PDFs in Smart Libraries. The following reports are impacted:

#55. Detail – Page Level Usage by File
#56. Detail – Daily Page Level Usage by File and User
#57. Detail – Raw data dump by Smart Library

Usage on iOS devices is not currently being tracked so these reports only reflect usage on Android devices.

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2nd Quarter Highlights

Posted by Interact Technology in myINTERACT, SAM | 0 comments

2nd Quarter Highlights and What’s to Come!

We’re excited to tell you what we’ve been up to what great new features are coming your way.

New Features

Folders are now available in Smart Libraries for myINTERACT. Not only can content be searched, filtered and sorted, content can also be categorised into folders which increases overall usability and efficiency for users. To learn more about Smart Library folders click here.

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myINTERACT Release Note

Posted by Interact Technology in myINTERACT, News | 0 comments

01.06.18

New versions of myINTERACT for iOS and Android are now available enabling the following features and functionality:

1. Smart Library Folders
Smart Libraries (repositories for different file types such as PDF, MP4, MP3) now support the organisation and ordering of files using folders, further increasing the utility of this feature. To learn more click here.

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Reporting Issue in SAM

Posted by admin in News, SAM | 0 comments

01.06.18

An issue has been identified that is reporting incorrect usage figures on the SAM Dashboard and individual reports generated from SAM.

On some accounts unusually large figures are being recorded against viewing time of assets.  The number of times assets are opened appears unaffected.

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