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SAM Reporting Issue

Posted by admin in myINTERACT, SAM | 0 comments

An issue has been identified that is not reporting accurate page level data for PDFs in Smart Libraries. The following reports are impacted:

#55. Detail – Page Level Usage by File
#56. Detail – Daily Page Level Usage by File and User
#57. Detail – Raw data dump by Smart Library

Usage on iOS devices is not currently being tracked so these reports only reflect usage on Android devices.

We are working on a fix and will provide an update when it has been released.

In the interim, please contact your Account Manager to obtain reports if you have concerns.

We apologise for any inconvenience caused.

For more information please email support@interact.technology or contact your Account Manager directly on 1300 77 82 84

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