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Viewing posts categorised under: SAM

Scheduled Updates

Posted by admin in News, SAM | 0 comments

On Sunday 21st October at 07:00 (UTC+11), a software update will be applied to Shared Asset Manager (SAM). We anticipate that this update will take approximately 60 minutes to complete. During this time SAM will be unavailable.  There will be minimal impact to nextINTERACT and myINTERACT:

  • Updates to assets will be temporarily unavailable
  • Data for any SmartForms and Sample Tracker submitted will be saved locally on the device until SAM is back online
  • myINTERACT Desktop will be temporarily unavailable
  • QR Codes and Passcodes will be temporarily inactive
Once the maintenance activities are completed all services will resume as normal.  

SAM Reporting Issue | Update

Posted by admin in myINTERACT, SAM | 0 comments

On 7th September 2018 an issue was identified that reports generated from SAM were omitting page level data for PDFs in Smart Libraries when viewed on iOS devices.

The following reports were impacted:

  • #55. Detail - Page Level Usage by File
  • #56. Detail - Daily Page Level Usage by File and User
  • #57. Detail - Raw data dump by Smart Library

An update has been released to the App Store today to rectify this.

 

myINTERACT Release Note

Posted by admin in myINTERACT, SAM | 0 comments

A new version of myINTERACT is now available on Google Play (v1.6.5).

Updates includes minor bug fixes to improve the user experience.

Please visit Google Play to ensure you have the latest version of myINTERACT.

For more information please email support@interact.technology or contact your Account Manager directly on 1300 77 82 84

SAM Reporting Issue

Posted by admin in myINTERACT, SAM | 0 comments

An issue has been identified that is not reporting accurate page level data for PDFs in Smart Libraries. The following reports are impacted:

#55. Detail - Page Level Usage by File #56. Detail - Daily Page Level Usage by File and User #57. Detail - Raw data dump by Smart Library

Usage on iOS devices is not currently being tracked so these reports only reflect usage on Android devices.

 

2nd Quarter Highlights

Posted by Interact Technology in myINTERACT, SAM | 0 comments

2nd Quarter Highlights and What's to Come! We're excited to tell you what we've been up to what great new features are coming your way. New Features Folders are now available in Smart Libraries for myINTERACT. Not only can content be searched, filtered and sorted, content can also be categorised into folders which increases overall usability and efficiency for users. To learn more about Smart Library folders click here.  

Reporting Issue in SAM

Posted by admin in News, SAM | 0 comments

01.06.18

An issue has been identified that is reporting incorrect usage figures on the SAM Dashboard and individual reports generated from SAM. On some accounts unusually large figures are being recorded against viewing time of assets.  The number of times assets are opened appears unaffected.  

SAM Release Note

Posted by admin in myINTERACT, News, SAM | 0 comments

23.05.18

Shared Asset Manager (SAM) has been updated to enable the following:

NEW FEATURES
1. Privacy Contact Details
Addition of new company fields so end users can easily obtain privacy information specific to that connection via Settings within the app. We encourage all SAM Administrators to add this information. To learn more click here.  

SAM Release Note

Posted by admin in News, SAM | 0 comments

Shared Asset Manager (SAM) has been updated to enable the following:
NEW FEATURES
1. Deep linking
Use of hyperlinks to directly launch a specific piece of content within myINTERACT. This is now available from the Daily Email Newsletter and can also be used in emails/eDM campaigns, websites or anywhere you choose to offer a link to drive users directly to your content.
 

Scheduled Maintenance

Posted by admin in News, SAM | 0 comments

12.04.18

On Saturday 14 April 2018 at 21:00 (UTC+10) a software update will be applied to Shared Asset Manager (SAM). We anticipate that this update will take approximately 1 hour to complete.  

SAM Release Note

Posted by admin in SAM | 0 comments

12.03.18

Shared Asset Manager (SAM) has been updated to enable the following feature:
Reporting A specific set of reports is now available for Smart Libraries which is found in a separate tab under Reports.  This includes:

  • Usage by user and/or file
  • Page level reporting for PDF and PPT/PPTX files
  • Raw data extracts for customised reporting