nextINTERACT Release Note
Posted by Interact Technology in News, nextINTERACT | 0 comments

A new version of nextINTERACT is now available on the App Store (v4.8.5)
Updates Include:
nextINTERACT Technical Issue
Posted by admin in News, nextINTERACT | 0 comments
A technical issue has been identified which causes the nextINTERACT app to terminate when installing assets with a large file size. The app is exceeding memory limits and consequently terminated by the operating system.
We are currently working on a fix and a new version of nextINTERACT will be submitted to the app store in the coming days.
Scheduled Updates
Posted by admin in News, SAM | 0 comments
On Sunday 21st October at 07:00 (UTC+11), a software update will be applied to Shared Asset Manager (SAM). We anticipate that this update will take approximately 60 minutes to complete.
During this time SAM will be unavailable. There will be minimal impact to nextINTERACT and myINTERACT:
- Updates to assets will be temporarily unavailable
- Data for any SmartForms and Sample Tracker submitted will be saved locally on the device until SAM is back online
- myINTERACT Desktop will be temporarily unavailable
- QR Codes and Passcodes will be temporarily inactive
Once the maintenance activities are completed all services will resume as normal.
Reporting Issue in SAM
Posted by admin in News, SAM | 0 comments

An issue has been identified that is reporting incorrect usage figures on the SAM Dashboard and individual reports generated from SAM.
On some accounts unusually large figures are being recorded against viewing time of assets. The number of times assets are opened appears unaffected.
SAM Release Note
Posted by admin in News, SAM | 0 comments
Shared Asset Manager (SAM) has been updated to enable the following:
NEW FEATURES
1. Deep linking
Use of hyperlinks to directly launch a specific piece of content within myINTERACT. This is now available from the Daily Email Newsletter and can also be used in emails/eDM campaigns, websites or anywhere you choose to offer a link to drive users directly to your content.